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Basic troubleshooting steps to solve problems and issues in Adobe Photoshop - Uploaded by
This document contains basic troubleshooting steps that should solve most problems you can encounter while using Photoshop. Try all the steps below before posting on the forum for Photoshop-specific issues. Check to see if the issue you're encountering is a known issue in the latest release of Photoshop.
See Known issues in Photoshop. The most commonly asked support question is "Photoshop doesn't recognize my new camera's raw files. How to I get Photoshop to open my raw files? See Photoshop or Lightroom doesn't support my camera. See Keep Photoshop up to date. Adobe provides technical support and security fixes for the current version and the prior version. Bug fixes are only provided for the current version. See Photoshop - Supported versions for complete details. Adobe recommends that you perform your own testing on a non-production partition to ensure that brand-new operating systems work well with your current hardware and drivers.
See Available updates not listed. See Troubleshooting licensing errors Creative Cloud. If you're experiencing image rendering issues, slow performance, or crashes, the cause could be a defective, unsupported, or incompatible adobe photoshop cc 2015 has stopped working when printing free driver.
See GPU and graphics driver troubleshooting steps. In some cases, having the latest driver may not cure all problems related to video adapters and drivers.
The quickest and easiest way to determine посетить страницу the problem is with your video adapter or driver is to disable the Use Graphics Processor preference.
See Disable the GPU to quickly narrow down the issue. See Restore preference files to default. Many issues can arise from using incompatible, outdated, or incorrectly installed plug-ins. See Photoshop plug-ins troubleshooting. Читать статью bad font or fonts can also cause general performance issues when launching or using Photoshop.
Validate and remove duplicate or troublesome fonts to improve stability and text tool adobe photoshop cc 2015 has stopped working when printing free. See Troubleshoot fonts. If you perform all the steps above and you still encounter a crash, be sure to submit all crash reports. If you submit a crash report for a known issue to Adobe with your email address, we can email you a solution for correcting the problem.
See Interpret a Photoshop crash report. See Optimize Photoshop performance. See Photoshop lags, freezes, or runs slowly. If a tool in Photoshop isn't working properly for example, the crop tool crops a tiny little gray square, or painting with a brush paints the wrong color or nothing at alltry resetting the tool settings:.
If a tool or multiple tools are missing from the Toolbar, try resetting Toolbar customization to the default. See Tools missing from the toolbar. If you've selected a workspace other than Essentials, each of the other workspaces in Photoshop customize the Toolbar to present a different set of tools. You can also use the Discover panel within Photoshop to search and identify tools. Photoshop will highlight and activate the tool in the UI.
See Learn faster with the Photoshop Discover Panel. If none of the troubleshooting steps above solve your problem, your /41097.txt may be related to user permissions. Create an admin user account to identify permissions problems. For instructions on creating an admin user account, see the following:.
Be sure to change the New Account pop-up window from Standard to Administrator when creating the user. After you create the admin user account, log in to the new user and run Photoshop to see if the problem goes away.
Adobe photoshop cc 2015 has stopped working when printing free A user account with full administrative rights is required for installation. If you start your computer in safe mode, third-party extensions and utilities are turned off, which can help solve your problem. Several update errors are caused by missing or modified files required by Photoshop, due to disk clean-up utilities such as CleanMyMac or MacKeeper. Keep your clean-up utilities up to date or discontinue its use. If you're facing trouble installing Photoshop or Bridge updates, see Fix errors installing Creative Cloud apps.
If you're having trouble installing Camera Raw updates, see Camera Raw plug-in installer. In the unlikely event of a Photoshop crash or program error, the following sources of information provide vital clues for diagnosing what went wrong:. Try all the steps above before posting on the forum for Photoshop-specific issues. If you have a how-to question or question about changes in behavior between Photoshop versions, see the following:. Legal Notices Online Privacy Policy. Buy now. User Guide Cancel.
Make it. Important Important:. Known issues in Photoshop. Get the latest Camera Raw support. Install application updates.
You can fix many problems by simply making sure that your Adobe software is up-to-date. Install operating system updates. You can fix many problems by simply making sure your operating system is up-to-date. For macOSsee Get software updates for your Mac. Not seeing the available updates?
Are your applications showing as trials? I can't activate Photoshop, or applications are in trial mode. Not able to activate Adobe photoshop cc 2015 has stopped working when printing free, or applications are appearing as trials? Install graphics card GPU driver updates. Troubleshoot graphics processor. Restore preferences. Troubleshoot plug-ins. Troubleshoot fonts. Photoshop is crashing. Photoshop is slow or lags. Unexpected results using a tool. Troubleshoot cursor display or size issues.
Crosshair: If you see a crosshair Precise cursor instead of the normal brush tip or other tool shape, try toggling the Caps Lock key off. Missing tools. Troubleshoot user permissions. Admin user account. For instructions on creating an admin user account, see the following: macOS: Set up users, guests, and groups on your Mac. Windows: Create a local administrator account After you create the admin user account, log in to the adobe photoshop cc 2015 has stopped working when printing free user and run Photoshop to see if the problem goes away.
Non-admin user account. To access this folder, see Can't see user library files in Mac OS Windows: The User's AppData folder. Windows: The Program Files folder for bit program installationsor the Program Files x86 folder for bit program installations. Start in safe mode. It runs only required kernel extensions and Apple-installed startup items. Windows: Start your computer in safe mode : On Windows, safe mode starts Windows with a limited set of files and drivers.
Troubleshoot update errors. Collect logs and system info. Additional troubleshooting. Sign in to your account. Sign in. Quick links View all your plans Manage your plans.
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